365bet Privacy Policy

This privacy policy ("Policy") applies to users of services provided through the 365bet platform. When you create an account on 365bet, use the services, or contact us, you are considered to have agreed to the terms set out in this Policy. You should also read our Terms and Conditions, as both documents together define the relationship between you and 365bet.

This policy applies to users residing in Bangladesh. 365bet provides services only to individuals aged 21 or above. Anyone under 21 may not use this service, and no information is collected from them.

1

What Information We Collect

365bet collects user information through various methods. This information falls into two main categories — directly provided information and automatically collected information.

1.1 Directly Provided Information

Full name and date of birth
Mobile number and email address
Password (stored in encrypted form)
Documents submitted for identity verification (copy of national ID or passport)
Mobile banking details for deposits and withdrawals (bKash, Nagad, Rocket account numbers)

1.2 Automatically Collected Information

IP address and device identifier
Browser type and operating system
Time of site access, session duration, and browsing activity
Information obtained through cookies and similar tracking technologies
Betting history and transaction records

Documents submitted for identity verification are stored under strict security measures and are not used for any purpose beyond the verification process.

2

Purpose of Using Information

365bet uses your collected information only for specific purposes. We do not permit the misuse or unauthorised use of information in any form.

Account Management: To handle registration, login, and account security.
Financial Transaction Processing: To process deposit and withdrawal requests.
Identity and Age Verification: To confirm that only individuals aged 21 or above are using the service.
Service Improvement: To analyse user experience and improve the platform.
Customer Support: To resolve your issues via live chat and email.
Promotional Communication: To send information about bonuses and offers, if you have given your consent.
Legal Compliance: To comply with applicable laws and regulations, and to prevent fraud.

3

Data Storage and Security

365bet follows industry-standard security practices to keep your personal information safe. All sensitive data stored on our servers and databases is protected through SSL encryption technology.

Passwords are encrypted using a one-way hashing algorithm — even our staff cannot view your password.
Financial information is stored through tokenisation.
Server access is restricted to authorised staff only.
Regular security audits and risk assessments are carried out.
Automated monitoring systems are active to detect suspicious activity.

Data is retained for as long as your account remains active or as needed to provide the service. To meet legal obligations, certain data may be kept for a defined period even after an account is closed.

4

Sharing Information with Third Parties

365bet never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared with selected parties in specific circumstances —

Payment Processors: The minimum information required to complete transactions through bKash, Nagad, and Rocket.
Identity Verification Services: Authorised organisations for account verification.
Technology Infrastructure Providers: Server hosting and cybersecurity service providers.
Legal Authorities: In cases of court orders or legal obligations.

All such third parties are contractually bound to comply with 365bet's privacy standards and may use the information received only for the specified purpose.

5

Cookie Policy

Cookies and similar technologies are used on the 365bet website. Cookies are small text files stored in your browser that help improve your experience on future visits.

Essential Cookies: Required to maintain login sessions and ensure security.
Functional Cookies: To remember language preferences and other settings.
Analytics Cookies: To collect site usage statistics — these do not identify you personally.

You can manage cookies by changing your browser settings. However, disabling essential cookies may limit some features of the service.

6

User Rights

As a user of the 365bet platform, you have the following rights over your own information —

Right to Access: You may ask what information we hold about you.
Right to Correction: You may request that incorrect or incomplete information be corrected.
Right to Deletion: In certain circumstances you may request that your information be deleted, though legal obligations may limit this right.
Right to Opt Out of Promotional Communication: You may request that marketing messages no longer be sent to you.
Right to Data Portability: You may request a copy of your information in a convenient format.

To exercise any of the rights listed above, contact our customer support via live chat or email. We are ready to assist in Bengali and English 24 hours a day, 7 days a week.

7

Protection of Minors' Information

365bet does not provide services to or collect information from anyone under the age of 21 under any circumstances. Age verification is mandatory when creating an account. If a minor's information has been collected by mistake, it will be deleted immediately and the associated account will be cancelled.

As part of our Responsible Gaming policy, protecting minors is our highest priority and we have a firm commitment in this regard.

8

External Links and Third-Party Services

The 365bet website may contain links to external sites. The privacy practices of those external sites are not under 365bet's control. You are advised to read the privacy policy of any external site before visiting it.

Game software providers (such as Pragmatic Play, PG Soft, Evolution, JILI, Spribe) follow their own data processing policies. Gameplay-related data is shared with these providers solely for the purpose of delivering the service.

9

Policy Changes and Updates

365bet reserves the right to amend this privacy policy when necessary. If any significant changes are made, we will send a notice to your registered email or mobile number, or display it prominently on the website. Continuing to use the service after changes have been made will be considered as acceptance of the updated policy.

To learn more about us, visit our About Us page. For answers to common questions, our Frequently Asked Questions (FAQ) section will be helpful.

The latest version of this policy will always be available on this page. Check the "Last Updated" date at the top of the page to confirm the current version.

10

International Data Transfers

365bet's server infrastructure may be located in various countries. Even if your information is processed or stored outside Bangladesh, we ensure that the same level of security is maintained. International data protection agreements that meet global standards are followed when transferring data.

11

Fraud and Anti-Money Laundering

365bet is committed to preventing financial fraud and money laundering. To this end, we monitor user transactions and may initiate additional verification steps if suspicious activity is detected. If your assistance is needed during this process, we will contact you directly.

We are legally required to provide necessary information in response to valid requests from law enforcement agencies or courts. Where possible, you will be informed in advance.